(+34) 636 419 418 · info@yourroominmadrid.com

FAQs

How can I make a reservation?

Send us an email and we will send you the formulation sheet that you will have to send back to us filled in. We request copy of passport, a one-month deposit and the check-in day we sign the rental contract and you pay the fist month rent.

When I send the proof of payment of the deposit, then the reservation is done?

Yes. When we receive the proof of payment of the one-month deposit, then the reservation is completed (if there’s a bank fee, the tenant will have to pay for it).

Is it possible to see the room and the building before signing the contract?

Of course! Send us an email and we will schedule an appointment with you in order to show you our flats.

Do I lose the deposit in case I end my contract before what signed in the contract?

Yes, we sign a contract from and to a month, and breaking the contract will cause losing the deposit.

How much is the deposit and how is it returned?

The deposit equals one month rent. The day of the depart day, we check the room conditions,  you return the set of keys and if everything is okay, we return it back through a bank transference.

Which is the minimum stay? And the maximum?

The minimum stay is 5-6 months, except July and August when it may be monthly rent.  We will prefer candidates with longer stays over shorter. There isn’t a maximum number of months you can stay with us.

Can I extend my contract?

Yes. Send us an email and we will check our availability.

If I leave the room one day in the middle of a month, do I have to pay the full month?

Yes. The month in which you exit the room has to be fully paid.

Are the kitchens fully equipped?

Yes they are. The kitchens are fully equipped, and they have fridges, ceramic stove, microwave, cutlery, plates, ménage, washing machine, iron+board, vacuum…all you need!

Does the price include costs such as water, electricity, gas, WIFI internet, community fees and housekeeping of common areas?

Yes. ALL costs are included in the monthly rent, also included WIFI and housekeeping of common areas three times a week.

How does the common area cleaning service work ?

The flats have a common area cleaning service three times a week. In the house rules, we demand all the tenants to wash their pllates and kitchen utensils after each use. The same way, it is mandatory to be respectful and clean using and maintaining the common areas neat. Not complying with these rules will result in deposit penalty and possible expulsion from the house.

What can I do if I have a maintenance problem?

List and detail in the flat repair form and we will take care of it as soon as possible. If it is an emergency, inmediately call us @ +34 636 419 418

Is it allowed to smoke inside the building?

Smoking is not allowed, neither in the buildings nor in the rooms.

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